Terms and Conditions
Effective Date: January 3rd, 2025
1. Introduction
Welcome to 10EX PAY. These Terms and Conditions govern your use of our payment orchestration platform, services, and website. By accessing or using 10EX PAY, you agree to comply with and be bound by these terms.
2. Definitions
“Platform” refers to the 10EX PAY payment orchestration system and related services.
“User” refers to any individual or entity using our services.
“Merchant” refers to businesses or individuals processing payments through 10EX PAY.
“Third-Party Service Providers” refers to payment processors, fraud detection tools, and external integrations used within our platform.
3. Eligibility
To use 10EX PAY, you must:
Be at least 18 years old and capable of entering into a binding agreement.
Provide accurate and complete account information.
Comply with all applicable laws and regulations.
4. Services Provided
10EX PAY provides payment orchestration solutions, including but not limited to:
Transaction Routing – AI-powered optimization to enhance payment success rates.
Multi-MID & Gateway Management – Ability to integrate multiple payment processors.
Fraud Detection & Prevention – AI-driven tools to mitigate chargebacks and fraud risks.
Multi-Currency Support – Accept payments in various currencies and optimize exchange rates.
5. User Responsibilities
By using 10EX PAY, you agree to:
Maintain the security and confidentiality of your account credentials.
Ensure compliance with payment processing regulations and industry standards.
Use the platform only for lawful transactions.
Notify us immediately of any unauthorized use or security breach.
6. Fees & Payments
Fees for using 10EX PAY’s services will be clearly outlined in your service agreement.
Users are responsible for any additional charges imposed by payment processors or financial institutions.
10EX PAY reserves the right to update pricing with prior notice.
7. Prohibited Activities
Users may not:
Engage in fraudulent, deceptive, or illegal transactions.
Use 10EX PAY for money laundering, gambling, or prohibited financial activities.
Attempt to reverse-engineer, copy, or disrupt platform operations.
Violate intellectual property rights associated with 10EX PAY.
8. Service Availability & Maintenance
10EX PAY aims to provide uninterrupted service but does not guarantee 100% uptime.
Scheduled maintenance may occur, with notifications provided in advance.
10EX PAY is not liable for disruptions caused by third-party service providers.
9. Data Privacy & Security
10EX PAY follows strict security protocols to protect user data.
Users consent to data collection as outlined in our Privacy Policy.
We do not sell or share personal data without consent, except as required by law.
10. Limitation of Liability
10EX PAY is not liable for indirect, incidental, or consequential damages arising from platform use.
We are not responsible for losses due to third-party payment processor failures.
Users agree to indemnify 10EX PAY against claims resulting from misuse of the platform.
11. Termination & Suspension
10EX PAY reserves the right to suspend or terminate accounts for violations of these terms.
Users may close their account at any time by contacting support.
Refunds for services are subject to our refund policy (if applicable).
12. Modifications to Terms
10EX PAY may update these terms periodically, with notice provided to users.
Continued use of the platform after updates constitutes acceptance of the revised terms.
13. Governing Law & Dispute Resolution
These terms are governed by the laws of State of Florida.
Disputes shall be resolved through arbitration or in the courts of State of Florida.
14. Contact Information
For questions regarding these terms, please contact us:
📧 Email: info@10expay.com
Address: 382 NE 191ST ST #483824
MIAMI, FL 33179
By using 10EX PAY, you agree to these Terms and Conditions. If you do not agree, you must discontinue use of our services.
